"This call will be recorded for quality and training purposes"... "This call may be recorded for monitoring purposes"...
You hear such statements frequently when entering telephone conversations with businesses or even government departments. Sometimes the subject matter of those conversations will be very innocuous and yet still we receive that recording advice...or is it a warning?
It never used to happen. Before effective recording technology came along you just had two way conversations. Nobody was recording them.
I sometimes wonder where all these recordings are kept and who exactly accesses them. Though I have never tried it myself, I wonder what the response might be if we phoned companies back and requested copies of the recordings or said, "Can you just play back the bit where I was talking about my insurance claim?"
How long do they keep the recordings? Are they sometimes bluffing when they say that the call will be recorded? Is it all just some kind of power game in which the customer or client is made to feel self-conscious, small and somehow defused?
Once or twice when I have been irritated or badly served by a company, I have retorted, "Aye and I want to warn you that I am also recording you for monitoring purposes!"
To me all this one-sided recording of innocent citizens is slightly sinister. They don't even ask. "Would you mind if we recorded this telephone call?" I don't think it has anything to do with "training" or "quality" - it's all about gathering evidence that might possibly be used against the caller in the event of a dispute.