I am writing with regard to an unpleasant discovery I made after returning from shopping at Waitrose last night. Namely - I had lost my wallet for the first time in my life. Panic stations set in.
As my wife phoned Waitrose, I sped back to the store which had just closed. I searched the car park and trolley area to no avail and then a night worker at the staff door said he would ask inside the shop about the wallet. Two female workers came out to speak to me saying they had had a good look round but hadn't found it.
I went back home most anxious about the whereabouts of the wallet and associated inconvenience. Half an hour later, my wife's mobile phone rang. It was your night shift manager - Andy Beaver. He had found the wallet and if I returned to the shop he would hand it over. Apparently, he had spotted it on a side bench near the checkout area.
When I got back to the store, I attempted to give Andy a £10 note as a reward but he would not take it in spite of my insistence. I told him that I would be writing to you to sing his praises and to thank him for his honesty, kindness and prompt customer service.
Sometimes people might imagine that the world is filled with dishonest, self-seeking folk but it isn't. Most people are like Andy Beaver - decent, hard-working, kind and very willing to help others. Please pass on my sincere thanks to him.
Yours sincerely,
Yorkshire Pudding (Esquire)
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Hi Mr Pudding,
I just wanted to let you know that I have passed on these comments to Andy, his line manager and our branch manager.
Thank you again for your kind words, Andy was very touched.
Have a wonderful Christmas.
I just wanted to let you know that I have passed on these comments to Andy, his line manager and our branch manager.
Thank you again for your kind words, Andy was very touched.
Have a wonderful Christmas.
Warm Regards,
Charlotte Sidebottom
(Deputy Branch Manager)







