In Praise of The Real Food Company - Doing The Right Thing
1.
Dear Real Food Company,
My order was delivered today by a member of The Royal Mail team. He did not force the package through our letterbox but instead placed it in my hand. I opened the package only to find this:-
All of the contents of the tub were now in the plastic bag. Somehow the tub had been squashed open. Whether this happened at your end or in transit, I have no idea.
I took the little tub out of the plastic bag and tried to rescue the contents after reshaping the container but no matter what I did, I could not repair the crushed cardboard base in a way that made the tub leak-free again. Of course, I could use sellotape or sticky labels but that is not the point. Naturally, I expected to receive the tub in tip-top condition.
I have no idea what your policy is when you receive legitimate complaints like this one but I trust that you will do the right thing.
I am very disappointed. Spending a total of £9.24 inclusive of P&P was a large outlay for this product and I was not expecting such a problem.
Yours truly,
Yorkshire Pudding
2.
Dear Yorkshire Pudding,
Your order has been refunded
Total amount refunded: £9.24 GBP. It may take up to 10 days for this refund to appear in your account.
We apologise most sincerely for this issue and for the inconvenience it has caused you but we hope that you will shop with us again in the future.
The Real Food Company
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