4 May 2017

Excellence

Clint back home
As some of you may recall, my car is a silver Hyundai i20 named Clint. He was named after a chocolate bunny who is still incarcerated in a Queensland fridge. I had hoped that naming my car after that bunny would stir worldwide pressure to get the other Clint out of his icy prison. But so far it hasn't worked. Go here.

Anyway, back to my Clint. Owing to a driver malfunction, Clint's bottom was slightly crunched when he reversed into a Vauxhall Corsa. The upshot was that I had to activate car insurance for the first time in ten years.

You always feel apprehensive about getting insurance companies to keep their promises but in this instance everything went like clockwork.

I contacted my insurance company and spent ten minutes on the telephone talking with Cassy who resides in Glasgow, Scotland. As I attended university in Scotland I had minimal trouble deciphering her thick Scottish brogue.

Last Thursday morning, two days after the accident,  I had a phone call from the car repair people based in Wombwell near Barnsley. They asked if it would be okay to pick up my car later that day. I agreed and a couple of hours later a car transporter arrived to take Clint away.

On Friday morning, the car repair people phoned me back to say that the damage had been assessed and work was about to commence. They estimated that the car would be back with me today, a week after being picked up.

This morning we had another phone call from them asking if it was still okay to return Clint today. Then they said he'd be back home an hour later. And so Clint came home, riding proud and silver in the May sunshine aboard the Green Flag car transporter..

The repair is faultless and not only that, the car repair people gave Clint a thorough clean and even blacked his tyres so he looks like new again.

I had to communicate with four employees of the car repair service and they were all pleasant, polite and professional. They kept all of their promises and made the process quite painless. I have been most impressed and I intend to send them a letter of praise - much nicer to write than a letter of complaint. If only all services we tap into were as efficient and professional as this one has been. Marvellous!
Clint's left buttock - now healed

30 comments:

  1. That's excellent!
    I'm sure Clint is happy with his cosmetic work

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    1. When I took him into the city centre he purred with delight and several female cars winked at him. I must admit, he is a handsome chap.

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  2. You forgot to mention who the insurance company was, I'm sure we'd all be interested in that kind of service.

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  3. I'm glad Clint's buttock has been properly healed! It's so refreshing to hear about a process like this that went WELL. So many don't!

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    1. I have been slightly taken aback by the smoothness of it all... not Clint's buttock.

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  4. What an impressive insurance co they appear to be, and good on you re the intended letter of praise.

    Clint's bum does look rather good!

    Of Clint and your link, of which I clicked. Some confusion to this old biddy as I thought I was linking to an earlier post of yours. Imagine my surprise when viewing the photo's and the 'me' obviously female! For a while YP - I thought you were a girlie and I had never noticed...

    Rolling up to the banner I noticed my mistake. Silly me!

    Anna :o]

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    1. Sorry for any confusion.I sent you to The Land of Lee - Tamborine Mountain, Australia.

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  5. Wow, they did great work, can't tell it's been damaged at all.

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    1. Even Sherlock Holmes would not be able to tell that Clint's buttock was recently dented.

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  6. So pleased to hear that Clint's left buttock is as good as new.
    So relieved that it was not my new Vauxhall Corsa that Clint had a slight argument with!

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    1. What is your Corsa called Mrs Weaver? I imagine something like Mabel or Doris.

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  7. Clint does indeed look a handsome fellow - not a dent or wrinkle in sight.
    We too, use the same company, know as Linea Directa here. They are excellent, and we have had first class service each time we've needed to use them.

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    1. I hope that's not too often CG. After all your vehicle is not meant to be driven like a bumper car at a fairground.

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    2. Indeed no, YP., but I've never driven a bumper car, so I'll take your word for it.

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  8. How wonderful to get such service and Clint looks all the better for it. I've just shelled out £500 to get my poor old 18-year-old car through its MOT, but have decided to invest in something a little more modern (perhaps with power-steering and central-locking)in the next few months. Watch this space....

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    1. You deserve a new car ADDY. An eighteen year old car should qualify for the London to Brighton rally!

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  9. Glad your experience with this insurance was a good one. The few times my parents have needed their insurances, things went smoothly, too.
    As I do not drive, my experience with insurances is all related to needing new specs every few years. They never pay as much as I would like them to, but it could be worse I suppose. Specs for me are not a luxury but necessity.

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    1. I have sympathy for people who need to wear spectacles...the cost, the caring for and always having to have them balanced there on your nose. I think I have been very lucky to get this far in life without them.

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  10. I think that now we might need to be watching out for other signs that the world is coming to an end! That was excellent service by both the insurance company and the repair shop, something increasingly rare, I find.

    At first I wondered if your car was named after Clint Eastwood. Good thing you cleared that up.

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    1. Clint Eastwood is what we call in England a "total prick" though as a film actor he certainly put in some great performances.

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  11. Let me get this straight....you called the insurance company and the representative spoke a form of English that you understood? And then the repair shop came and PICKED UP YOUR CLINT? And the repair was done in the time specified by the repair shop? And they BROUGHT HIM BACK and washed him and made him look spiffy again? Aaaaaamazzzzing! Maybe that would have happened in the states 50 years ago, but not anymore.

    Also, Mr. Pudding, Big Bear and I watched a special on the telly last night about the new tunnel for transportation in London, connection some east to west sections. Wonderful show. I remarked then that we could not do that here and that I am sure that all other transportation would have been stopped for six months and then it would have been all wrong anyway.

    Give Clint a warm pat on his uplifted bum for me, would ya?

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    1. Yup! Exactly what you said in the first paragraph Mama Bear.

      Second paragraph you are referring to the hugely expensive Crossrail project. A sore point with northerners like me as transport in the north is underfunded.

      Not only did I pat Clint's bum for you, I also polished his exhaust pipe.

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  12. These incidents are upsetting so excellent service helps to lessen any stress. I just did an owy on my alabaster silver beast and it's upsetting.

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    1. Perhaps The Micro Manager will have to chauffeur you around from now on Red.

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    2. No worries there. She doesn't drive!

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  13. Does your wife have a car? If so, is Clint in love with it? :)

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    1. Shirley does have a little car. It doesn't have a name. Clint sometimes winks one of his headlights at her which causes her engine to overheat.

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  14. Tsk! Tsk! Tsk!

    Clint and I are here shaking our head. He knows I'd never kick him in the bum like that! He feels very sad and sorry for your Clint.

    And he asked me to tell you if you ever treat his namesake like that again, he will take you task, severely!

    Clint also would like to inform you, not only does he love his safe, secure home here with me (with no fears ever of being kicked in the bum) his gold coat keeps him warm from cold!!

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  15. Driver malfunction? Were you trying to park? Perhaps it's time you got one of these new fangled driverless cars.

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