"In order to provide a better service to customers, we record all calls."
"Before providing a list of call options you are advised that calls are recorded for the security of our staff.... Your call is important to us, please wait while we put you through to a member of our team."
Why? Why are they recording our calls? What if we said to them - "Now that I have finally got through to a human being I must inform you that this call is being recorded for legal purposes. So if you give me any bother or keep me waiting any longer or try to sell me an insurance package I do not want or call me by my first name you can expect the wrath of the law to come down upon you like a ton of bricks!"
What if we said to them - "I do not wish to have my voice recorded by you! Please turn off the recorder or I shall come round to your call centre and wallop you with a cricket bat!" What makes them think it is okay to routinely record us? And I don't know about you but I have never had any come back on these thousands of call recordings. Are they really recording us or is it just an empty threat? I mean if they really are recording calls they will need huge servers to retain the calls they claim that they are habitually recording.
In the past, nobody warned us or informed us that calls were being recorded because they weren't. Nowadays, although the person at the other end speaks with a polite, mater-of-fact voice as they let us know about their recording mania I think that there are threatening undertones. No longer is the customer always right, the customer has become a type of untrustworthy enemy who needs to be tamed through the threat of being recorded. Something like George Orwell's "1984":-
How easy it all was! Only surrender, and everything else followed. It was like
swimming against a current that swept you backwards however hard you struggled,
and then suddenly deciding to turn round and go with the current instead of opposing
it. Nothing had changed except your own attitude: the predestined thing happened
in any case. He hardly knew why he had ever rebelled. (Chapter 4)
Every citizen, or at least every citizen important enough to be worth watching,
could be kept for twenty-four hours a day under the eyes of the police and in the
sound of official propaganda, with all other channels of communication closed. The
possibility of enforcing not only complete obedience to the will of the
State, but complete uniformity of opinion on all subjects,
now existed for the first time. (Chapter 9)